Return Policy

Return Policy

We’re here to help you feel better, faster, and that includes shopping with confidence. If something’s not right with your order, our refund policy is designed to be simple, fair, and customer-first.

Eligibility for Refunds

You have 30 days from the date your order is marked as delivered to request a return or refund.

To qualify:

  • Products must be in original condition or gently used if trialled

  • Must include any packaging, accessories, and manuals if applicable

  • You must submit photo or video evidence of any fault, issue, or damage

We cannot accept returns if:

  • The 30-day window has passed

  • The product was damaged due to misuse or personal wear and tear

  • Items are missing components (unless previously approved)

  • The item was marked as final sale or non-returnable (e.g. opened hygiene items)

 Damaged or Faulty Products

If your item arrives defective or damaged, please contact us within 7 days of delivery.

Include:

  1. Your order number

  2. A short description of the issue

  3. Clear photos or video evidence

We’ll send a replacement or refund — no hassle.

 Return & Refund Instructions

To start a return, email hello@power-arc.co.uk with the subject line:
Return Request – [Your Order Number]

We’ll guide you through the return steps, which may include:

  • Verifying your claim

  • Approving your return

  • Issuing a return label (if required)

  • Processing your refund within 5–10 business days after item arrival

We highly recommend using tracked shipping for any return you send yourself. If the item is lost in transit and you don’t use tracking, we cannot guarantee a refund.

 Restocking & Return Fees

We do not charge a restocking fee unless otherwise noted on the product page.
Return shipping costs (if applicable) are typically the customer’s responsibility unless:

  • The product was defective

  • The wrong item was sent

  • The package was never delivered

 Partial Refunds (Bundles & Discounts)

If you purchased multiple items using a bundle discount code (such as ARC10 for 10% off) and later choose to return part of your order the discount will be recalculated based on the number of items you keep.  The refund will be adjusted based on the value of the items you keep. For example:

  • You purchase 2 devices both worth £100 each totalling to £200

  • You apply the ARC10 code, receiving 10% off making the total £180

  • You return 1 item, the one you keep will be charged at £100

  • Your refund will be £80 (i.e, £180-£100).

 Exchanges

We don’t currently offer direct exchanges. If you need a different item, please request a return for the one you have and place a new order.

 Late or Missing Refunds?

Please allow 10 business days after return processing. Still waiting?

  1. Check your bank or credit card again

  2. Contact your provider (some take longer to post funds)

  3. Email us: hello@power-arc.co.uk