Common queries answered
Frequently asked Questions
How long does it take for me to receive my order?
Please Shipping usually takes 5-10 business days once your order has been processed. Because of high demand, delivery times may be a little longer than usual estimated between 7-14 business days. Your patience means a lot to us, we’re doing our best to get you order to you as quickly as possible.
What do I do if I entered an incorrect shipping address?
Please ensure your full address is entered correctly at the checkout prior to completing your order, as customer input errors may result in you not receiving your product(s). Power Arc is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order
Upon inquiry, Power Arc will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate. As mentioned, please make sure to enter the correct delivery address, we can not be responsible for lost packages due to incorrect addresses.
What is your return and exchange policy?
We offer a 30-day relief guarantee on al for all orders, provided they are not damaged after use. Simply email us at
hello@power-arc.co.uk to get started. For further detail please read our Refund policy
How do I track the status of my order?
When your items are shipped out (usually 2-4 business days from when order is placed), you should receive an automatic notification form the system. If you haven’t received one or if the tracking number doesn’t work, no worries. Contact us at
hello@power-arc.co.uk and we’ll solve it.
How do I receive customer support?
Need help? Just send us an email at hello@power-arc.co.uk, our support team is happy and will get back to you as soon as possible.
Do you ship to my country
As of right now we currently only ship to the US, UK, Canada, Australia and New Zealand, with free shipping available for all countries mentioned. We are currently working on expanding our distribution centres and with the aim of serving customer globally.